Concerns the delivery
We deliver our products throughout the Netherlands, Germany, England, Belgium, Luxembourg, Denmark.
Unfortunately, the same transport costs do not apply to other countries. In this case it is best to send us an E-mail so that we can arrange customized transport.
Orders are delivered on Friday to Saturday; Delivery on Sundays, Mondays and holidays is unfortunately not possible.
Delivery times between 9 a.m. and 6 p.m.
In busy periods, such as during the holidays, it may happen that your product is delivered in the evening.
During transport, the products can thaw, but this is not a problem, you can freeze the products again immediately upon receipt. (From the factory, the goods are never thawed at any time, therefore you can freeze the products again without loss of quality) The products have been thawed for up to two weeks in the refrigerator. Icecream and Icecreamsandwiches will be frozen on delivery.
You will receive an email from us when the package is sent. The email contains the track & trace code so that you know when you can expect the package.
We ship orders with frozen products once a week, on Thursdays. For this, we would like to receive your order by noon on Wednesday morning at the latest. You will receive your order on Friday.
For delivery within the Netherlands, a courier service is used that determines the delivery route and delivery time. As a result, we have no influence on the exact time at which your product is delivered to the receiving address.